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REF. help-desk

Help Desk Support

Job Description

We are looking to incorporate to our team dynamic and enthusiastic people, that show passion for problem solving. Communication skills for client interaction will be valued.

Role responsabilities

  • Cases research
  • First level case resolution
  • Client support
  • Report generation
  • Refer information to other areas when necessary


  • 1+ year of experience in Customer/Technical service
  • Incident management tools
  • Excellent communication skills
  • Office suite 
  • TSQL
  • Intermediate / Advanced English knowledge

We value

  • Services testing tools
  • Azure Application Insights

Office Hours and Job Location

Full time availability from Monday to Friday, 9 am to 6 pm Puerto Rico.

How we work

You will be part of an amazing team, where we value doing the right thing. At Intermedia, we develop a continous feedback and communication culture, which makes us all feel a strong sense of belonging.

Our main goal is to enjoy what we do. We work together on a defined learning path, empowering our collaborator’s creativity and abilities, to build high performing teams.

We offer Summum health insurance, English training, additional days off for studying and ¡many benefits more!

Follow us on Instagram @intermediasoft and get to know our culture and team.

This announcement includes all people registered in the “National Register of persons with disabilities” (Law 19.691) that fits the position.

Application Process

Want to apply to this role?

Fill the application form including your resume and tell us why you are interested in working with us.


First steps

We do an initial screening to see if your profile matches our requirements. If you do, we will get in touch and coordinate the following interviews.


Personal Interview

We will have a personal interview to get to know each other, talk about professional goals and what the company is looking for the specific role.


Technical Interview

You will get to talk to some of our experts, we will check your background knowledge on programming languages, architecture, and frameworks.



Once you are onboard with our team, we take care of you during the process of getting to know all about the company, our offices and at any other moment you may need.

want to join us?

Lets get in touch

Please complete the form with your information, and we will contact you back in the next 48 hours.